Privacy Policy

1. Who we are

L&R Design & Build LTD is a Wigan-based building company providing services including house extensions, new build homes, brickwork, groundwork, renovations and property improvements.

For personal information collected directly through this website and our website enquiry forms, L&R Design & Build LTD is responsible for deciding how that information is used.

2. Information we may collect

When you contact us or request a quotation, we may collect information that you choose to provide, including:

• your name;
• your email address;
• your telephone number;
• your project location, town or postcode;
• the type of building work you are considering;
• information about planning permission or drawings;
• your preferred project timescale; and
• any information you include in your enquiry or project description.

Standard technical information may also be processed when you visit the website, such as your IP address, browser information and basic request data generated when your device connects to website services or third-party resources.

3. How we use your information

We may use information submitted through the website to:

• respond to your enquiry;
• discuss your building or property project;
• arrange contact, meetings or site visits where appropriate;
• prepare or discuss quotations;
• communicate with you about work you have asked us to consider;
• maintain appropriate business records;
• protect the website against spam, abuse and security threats; and
• comply with applicable legal obligations.

4. Our lawful bases

Depending on the circumstances, we may process personal information because it is necessary to take steps at your request before entering into a contract, because we have a legitimate business interest in responding to enquiries and operating our business, because we need to comply with a legal obligation, or because you have given consent for a particular optional activity.

Where consent is used, including for optional website analytics where applicable, you can withdraw that consent.

5. Website enquiry forms

Our website enquiry forms use Web3Forms to transmit information submitted through the website to us.

When you submit a form, the information entered into that form may therefore be processed by the third-party services required to deliver the enquiry to L&R Design & Build LTD.

6. Who we may share information with

Personal information may be shared with service providers where this is reasonably necessary to operate the website, receive communications, manage enquiries or provide services.

We may also disclose information where required by law, regulation, a court or another competent authority.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. This may include the time needed to respond to an enquiry, manage a potential or confirmed building project, maintain appropriate business and accounting records, meet legal requirements or resolve a dispute.

8. Keeping information secure

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration or loss. No method of transmitting or storing information online can, however, be guaranteed to be completely secure.

9. Your data protection rights

Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights relating to your personal information, including the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information in certain circumstances;
• ask us to restrict processing in certain circumstances;
• object to certain processing;
• request portability of information where that right applies; and
• withdraw consent where processing is based on your consent.

To make a request, contact us using the details shown on this page.

10. Complaints

If you have a concern about how your personal information has been handled, please contact us first so that we can consider the issue.

You also have the right to raise a concern with the UK Information Commissioner's Office. Visit the ICO website .

11. Cookies and similar technologies

The website uses limited browser storage to remember your cookie preferences. Optional analytics or similar non-essential technologies should only be enabled where the required permission has been given.

12. Links to other websites

Our website may contain links to third-party websites or services, including social media. Those websites operate independently and have their own privacy practices. We recommend reviewing their privacy information before providing personal information to them.

13. Changes to this policy

We may update this privacy policy where our website, services or legal requirements change. The latest version will be published on this page with an updated revision date.